Taskmoby is a Kenyan-based app founded in 2016,
which is changing the way services can be provided with the use of a smartphone app that acts as a middleman between
service providers and Customers.
Why should I sign up?
We take care of the preventive maintenance that is often
neglected but that is needed to keep your home in prime condition.
We free up the valuable time you might otherwise waste
waiting for a repair man or searching the yellow pages for a service provider.
We give you a trusted single source for dealing with anything
that goes wrong in your home.
How do cancellations work?
You will be charged a KES500*
cancellation fee only if you cancel 3 hours before your service provider is due
to arrive for the work.
Why we charge?
Simplicity – Peace of mind knowing you have time to cancel in case
something comes up. Fairness – Service Providers already make a commitment to come to
you after they accept the job request. It costs them time and money to get to
you. It's only fair that they are compensated for the time spent. A Better Services – When customers cancel frequently, service providers
will feel burned and are less likely to accept jobs. This will lead to service
providers rejecting jobs or calling clients to make sure that they want the
service to be provided.
What are some good tips to know when
Verify the identity of the service providers
before you let them in.
Keep in Touch with
Friends or Family
Take note of the
service providers ratings on the App
How does it work?
you deactivate your Taskmoby Account?
you can. However you simply cannot deactivate your account by simply logging on
the dashboard and clicking on the deactivation button. If you no longer want to
be part of the service providers, you will need to contact Taskmoby directly
where we will cancel your account but not delete it. This will ensure that you
cannot access the app and cannot be contacted by the customer.
the service providers supply their own supplies and equipment?
Our Service providers are flexible, if requested and provided, we
may come with the preferred supplies depending on the work ordered by the
client. However there are services that may require the client to provide the
spare parts that may be required when it comes to repairs.
number do I call when my appointment was missed?
(Provide customer care number)
you be banned from using Taskmoby?
Yes you can.
As a service provider :-
If you receive constant low ratings
If there have been accusations of
unprofessionalism by the customer
If the updated security checks have
High cancelation rates
Not providing at least 3 services in
As a customer :-
If you have a bad rating
High cancelation rates
Does Taskmoby see or store my information?
What devices are compatible with the Taskmoby App?
Taskmoby is only on the android platform.
you have customer care hours?
training do the service providers have?
All of our service providers have
certification in their different fields. We have also ensured that they are
vetted and have certificates of good conduct to ensure that the customer feels
safe and is confident of the service provider's abilities.
that you could do that could annoy a service providers
you don't give a service provider a 5-star rating even when the service
you keep the service provider waiting when they come to perform a task
you cancel last minute.
you don't give clear details on the order form.
How can I order a Taskmoby service for someone else?
does Taskmoby set its prices? Do prices change a lot?
Most of the prices have been set by
the service providers.
happens if I do not pay on time?
Why do Taskmoby service providers
care about their ratings?
Feedback is a 2-way street such that
it ensures that we maintain the high quality of work being provided by the
service providers while ensuring that changes are made where necessary. Our
feedback is real-time to ensure services continues.
do I know I can trust the service provider send to my house?
All service providers have gone
through a thorough vetting system and can be trusted to be in your house and
happens when there are damages done by the service provider?
We treat you and your home with complete respect. If something
does unexpectedly break, the service providers will their best to either repair
or replace that item.